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Terms and Conditions Overview
When you book a journey with Kabbee you agree to use the Kabbee website and mobile application(s) to book and then pay the full cost of your journey to Kabbee or our Exchange Partner (ExP). Your use of the Kabbee mobile application(s), and/or website indicates that you agree to the Terms and Conditions below.
Kabbee Exchange Limited is not a licensed private hire operator. Kabbee Exchange Limited is acting as a Booking Agent.
Full Terms and Conditions
Definitions and interpretation
Limitations on Use of Software
All Exchange Software provided by the Company and used by you in order to make a booking remains at all times the property of the Company and is considered Confidential Information. You warrant that no copyrighted details of either the Mobile or Web applications will be passed on to Third Parties at any time.
You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method (e.g. corporate credit card, personal credit card, or other approved method) to pay for services and products purchased using our Software or Site by members of your household, including minors living with you, and if you have administrative roles with your employer for which you create bookings for colleagues, such colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.
Terms of Service
Our Software is to be used to get quotes and then make bookings and payments for Private Hire and Hackney Carriage journeys. Once the booking is confirmed you will then be subject to the terms and conditions of the individual ExP. Please contact the individual ExP for details. The telephone number and email for ExP can be found on the journey booking confirmation supplied by Kabbee Exchange Limited at the time of booking.
Once you have received a booking confirmation from Kabbee Exchange Limited :
In the unlikely event the ExP you selected is unable to complete the booked journey, Kabbee Exchange Limited will endeavour to find an alternative ExP to complete this journey. We will inform you of the change of ExP using the contact information you have provided us with. You will only be liable to pay the amount you were originally quoted plus any extras that may have occurred during the journey.
From time to time Kabbee may offer customers promotional vouchers which can be used as credit against the cost of journeys. These will typically be valid for a set time (e.g. two weeks)and specific limits will be communicated as part of voucher distribution where possible . For the avoidance of doubt, Kabbee reserves the right to end the validity of any promotional vouchers without prior notice, although such notice (period of validity and other terms) will always be given where possible. To use vouchers against journeys of greater value than the voucher a customer may be required to add additional funds to a Kabbee prepaid account to cover the difference.
Kabbee may offer promotional schemes including an "Invite a Friend" feature from time to time. By downloading the app and using any "Invite a Friend" feature you are granting Kabbee permission to notify the contacts you select solely for the purpose of providing them with your unique Kabbee referral code. Kabbee will credit your Kabbee account £5 (and for a limited period in 2012 £10) for every contact who signs up with your unique code and books a journey costing £10 or more with their Kabbee account or by using a debit/credit card. All vouchers earned by you as sponsor are valid for 12 weeks from issue. Any £5 or £10 vouchers cannot be redeemed on journeys less than £10. Vouchers cannot be converted to cash. As usual, if the total Kabbee credit available is less than the cost of the journey, then you will need to use a debit or credit card to top up your Kabbee account to cover the difference. Kabbee reserves the right to withdraw any "Invite a Friend" offer and/or cancel any earned vouchers at any time and without notice.
Charges for card payments
It costs nothing to book a journey when paying by cash or prepaid account. You will be charged a transaction fee (50p) when paying for a journey by credit/debit card to reflect bank charges (but nothing extra when topping up a prepaid account).
Extras are any additional charges that may occur once the journey has been booked. These may include the following:
Any extras that have occurred on a cash booking will need to be paid directly to the driver. For extras on a journey which has been paid for with either a debit/credit card or pre-paid account the amount will be debited from the card or pre-paid account.
Should any extras be incurred on a journey an email confirmation and receipt will be sent to your registered email address giving details of all extras incurred on that journey.
Child seats booked via the platform will be booster seats for children of 3 and over. At least 3 hours' notice must be given for journeys where a child seat is required. The law states that children are allowed to travel in a private hire vehicle without a child seat. Any child seat that is used must be fitted by the parent/guardian of the child and not by the driver of the vehicle. Therefore the parent/guardian of the child is fully responsible for the safety of the child when using the child seat.
Cab Hunter ™
If the user takes advantage of the ‘Cab Hunter ™' functionality the final fare may differ from the original quoted price. The difference between the ORIGINAL fare and the QUICKER FARE will never be more than the value of the original fare and the extra value agreed when selecting values from the dropdown box in ‘Cab Hunter ™.' These fares will be billed in the normal way.
Price Displayed for Booking Comparisons
The quote displayed to you when you make your booking is the journey price excluding any extras. All quotes are based on the specific pricing systems of the individual ExPs. For all journeys where the pickup is an airport, the quoted price includes 60 minutes waiting time and car parking charges from the flight actual landing time. You agree to pay any additional parking and waiting time. Given the fast-moving nature of the Cab industry, it is sometimes not possible to keep the quote active and available for more than 30 seconds and hence Kabbee Exchange Limited is not in a position to hold the quotes for any substantial period of time.
Cancellations can be made either via our software or by calling the chosen fleet directly.
Cancellation charges will be applied as follows if the car is cancelled within the following times and if the car has already been allocated by the selected fleet (N.B. the customer will be notified immediately at this time):
If you make any other arrangements for your journey without informing the selected fleet either via the software or directly over the phone, Kabbee Exchange Limited reserves the right to automatically charge you a cancellation fee.
Payment of Cancellation Fees
If a cash booking is cancelled leading to a cancellation fee the amount will be deducted from your pre-paid account (should you have one). If you do not have a pre-paid account the amount will be logged as a negative balance on your account and you will not be able to make any further bookings through Kabbee until the negative balance has been settled.
If a booking is made using a credit or debit card and then cancelled, leading to a cancellation fee as defined above, Kabbee Exchange Limited will charge your credit card or your account the cancellation fee.
If a booking is made through a pre-paid account and then cancelled leading to a cancellation fee as defined above, Kabbee Exchange Limited will charge your pre-paid account with the original amount less your cancellation fee. If this fee creates a negative balance on your account you will not be able to make any further bookings through Kabbee until the negative balance has been settled
In the event of any situations arising that lead to a request for a customer refund, Kabbee will address these issues and liaise with the relevant fleet in order to determine the customer's entitlement and then update the customers by email and or phone. Kabbee can be contacted at email@example.com for any refund related issues
Rating of Journeys
Any journey rating or comments that are deemed to be malicious or fictitious by Kabbee Exchange Limited may be deleted and the customer may have their account suspended.
All communications with Kabbee Exchange Limited will be done electronically whenever you use the mobile applications or send emails to us. You agree to receive communications from Kabbee via email or notification within our mobile applications. All communications from Kabbee Exchange Limited will be regarding your journeys or promotions that relate to our service.
Username and password
You are responsible for any bookings made using your account. KABBEE EXCHANGE LIMITED WILL NOT BE LIABLE FOR ANY COSTS INCURRED ON YOUR ACCOUNT.
Where a Force Majeure Event gives rise to a failure or delay in Kabbee Exchange Limited or any individual ExP's performance, any obligations will be suspended for the duration of the Force Majeure Event.
You hereby agree and undertake fully and effectively to indemnify and keep indemnified Kabbee Exchange Limited from and against all damages, losses, claims, demands, expenses (including legal and professional expenses), costs and liabilities caused by the ExP undertaking your journey.
If any part of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the rest of the terms and conditions will continue in effect. If any unlawful and/or unenforceable part of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the terms and conditions will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant part of the terms and conditions will be deemed to be deleted).
Nothing in the terms and conditions will constitute a partnership, agency relationship or contract of employment between the parties.
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.
All contents of the Kabbee Site, mobile applications, and Software are copyrighted © 2011 Kabbee™, 2011 all rights reserved.
Kabbee's™ designs, logo, and the term and "Cab Hunter" are trademarks or registered trademarks in the U.K. and/or other countries of Kabbee™.
All contents of the Kabbee Site, mobile applications, and other software elements have patents pending.
For Legal and Administrative Purposes (not for customer enquiries), Kabbee's address is 8 Crouch End Hill, London N8 8AA and Kabbee's phone number is +44(0) 20 83 42 74 32.
Kabbee's company number is 07381812.